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women’s health
alternative therapy
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mobility/daily living aids
bathroom/toilet aids
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Order securely on-line or
call the credit card order line
0845 644 1990
7am to Midnight
7 days a week
Customer services
01484 665 384
8.30am to 5pm
Monday to Friday
All orders despatched
within two working days
Natural health products
Wellcene Health Limited
5A Queens Square
Huddersfield Road
Honley, Holmfirth
West Yorkshire, HD9 6QZ
UK
Please read our
terms and conditions
General
By placing your order with Wellcene Health Limited you agree to accept our terms & conditions set out below. We may at any time make changes to this site and the details displayed on it, including prices
Privacy
Wellcene Health is committed to protecting your privacy whether you order online or by any other method. We do not sell or rent your information to third parties and we conform with the requirements of the Data Protection Act, 1988. We use the information we collect about you to process your order and to contact you in the event of a problem with payment clearance or unavailable stock etc.
Monitoring or recording of your calls or other communication methods may take place in accordance with the law for security, quality control and customer service purposes.
Order Options
We offer a variety of ways by which you can order and pay as listed below, so that you can choose the most convenient method for you, please help us to provide an efficient service by observing the guidelines for your chosen method.
You can order securely online using a credit or debit card and please state clearly
- 1 Cardholders name as it appears on the card.
- Card Type (ie. Visa, Mastercard, Solo etc).
- Card number (ie. The long number across the middle of the card, between 16 to 19 digits).
- Expiry date.
- Valid from date (where applicable).
- Issue number (where applicable, switch etc).
- CCV2 number (ie. The last seven digits of the number found on the signature strip of the card).
- The cardholder address (ie. The card statement address)
By post
Please send your order and cheque made payable to Wellcene Health Ltd, including postage and please state clearly your name and address to Wellcene Health Ltd FREEPOST, NEA11196 Holmfirth, HD9 6BR
By fax
Please fax your order to 01484 662893 (+44 1484 662893 from ouside the UK). including postage and state clearly your name and address.
Telephone
You can order by calling our credit card order line 0845 644 1990 (+44 1484 662382 from outside the UK) 7am to midnight 7 days a week.
Delivery Information
The delivery charges are
- £1.50 within the UK
- £3.50 within Europe (Special prices apply to larger and/or higher value orders, see below)
- £5.50 overseas. (Special prices apply to larger and/or higher value orders, see below)
The delivery charge within the UK is per order and not per item and includes packaging, insurance and VAT.
The delivery charges for destinations outside the UK for orders of a high value may incur an extra charge in addition to the normal charge set out above, please telephone +44 1484 665384 for details.
The delivery charge for destinations outside the UK for orders of a multiple quantity or bulkier/heavier items will be subject to extra charges in addition to the normal charge set out above. (i.e. these include a charge of £3.50 within Europe per each 500g and £5.50 for overseas per each 500g, please telephone +44 1484 665384 for more details.
Please note that the extra delivery charge will not be applied automatically to your order, but only after we have contacted you and advised you of the total cost and you have agreed to the same.
We aim to despatch accepted orders within two working days, however, accepted orders received by 2pm Monday to Friday (Excluding Bank Holidays) are normally despatched the same day. Card authorisation for customers outside the UK can take up to 72 hours, therefore, orders may not be despatched within the two working days.
UK orders are normally despatched by Royal Mail 1st Class service and next day courier service for larger items, however, please note that Royal Mail 1st Class service does not guarantee next day delivery. If you require urgent delivery please contact Customer Services on 01484 665384 and we will do our best to assist you.
All despatch times given are approximate and may vary due to circumstances beyond our control.
Availability of goods
If an item you have ordered is not available within our our stated delivery time limits, we will contact you to make the appropriate arrangements, if the delayed delivery date for the item is not acceptable to you, you will be able to cancel the order. Where an unavailable item is part of a larger order, we will despatch your order with the unavailable item to follow and a charge will not be applied for the unavailable item until despatch of the said item.
Cancellations
Orders can be cancelled before your order has been despatched by contacting Customer Services on 01484 665384 (Monday to Friday) 8.30am to 5pm, however as many orders are despatched within two working days it is possible that we will be unable to prevent any goods you have ordered being despatched to you and you may then need to return them to us, (please refer to the returns section below).
You also have the right to cancel the contract for your purchase within 7 working days, beginning with the day after the day on which you receive the goods by giving written notice of cancellation within this period. If your cancellation is due to a problem with the goods, please notify us of the problem at the time of cancellation.
Returns
Return of cancelled goods
To return cancelled items, please package securely and send to the address below. We recommend that you use a Recorded Delivery Service, please include your identity details and a copy of the original invoice, stating your reason for the return. Please return the goods to us unopened and in their original condition with all seals intact, if the seals are broken we will charge you the full cost of the goods, for goods returned intact you will receive a refund of the full purchase price less any postage and packing costs within 21 days of us receiving the returned item.
Faulty goods return procedure
If a return is agreed, the damaged item must be returned to us with its original packaging and documentation with a brief note stating the reason for return. Please package securely and send to the address below. We recommend that you use a recorded delivery service, for larger/heavier items we will arrange collection by our selected courier will meet the cost of return (please forward a receipt of postage charge). Faulty goods will be replaced or refunded when we have received the faulty item and we will meet the cost of return.
Incorrect goods return procedure
To return incorrect items, please package securely and send to the address below. We recommend that you use a Recorded Delivery Service, please include your identity details and a copy of the original invoice, stating your reason for the return. Please return the goods to us unopened and in their original condition with all seals intact, if the seals are broken we will charge you the full cost of the goods, for goods returned intact we will (at your request) replace or exchange any such items, or refund you the total price paid including delivery charges.
Returns address
Wellcene Health Ltd, 5a Queens Square, Huddersfield Road, Honley, Holmfirth, HD9 6QZ.
Copyright
Wellcene Health are the owners of the copyright and database rights for this site and some of the material contained within the site. All brands and trademarks belong to their respective owners and are referred to, only to identify the products.
You may download and print extracts from this site for the sole purpose of placing an order with Wellcene or for your personal non-commercial use only. No right, title or interest in any downloaded material is transferred to you by such downloading. You may not make any other use of material on this site (including reproduction except as above) without our written permission.
You may establish a link to the site from your site, provided that you have obtained Wellcene Health’s prior written consent and that in Wellcene Health’s discretion, the context is deemed relevant and the link or its description is not detrimental to Wellcene Health.
Wellcene Health is not responsible for the content of external sites.
Advisory
The information on this site is not intended for diagnostic purposes or to provide medical advice but is solely intended for information and education purposes. If you are taking prescribed medication, always consult your medical practitioner before taking supplements.